GetAI Privacy Policy
Getteks Innovation Inc.
Effective Date: May 13, 2026
This Privacy Policy (the "Policy") describes how Getteks Innovation Inc. ("we," "us," or "our"), located at 25625 Birchleaf Ct, Valencia, CA 91381, collects, uses, discloses, and protects your personal data when you access or use the GetAI mobile application and related websites (collectively, the "Services"). Please read this Policy carefully before using our Services.
1. Personal Data We Collect
We collect the following categories of personal data:
A. Information You Provide Directly
- Account Information: Email address, encrypted password, display name, and account ID.
- AI Service Data: Audio recordings you upload, the resulting transcribed text, summaries, and processing timestamps. Text inputs you submit to AI conversation features (ChatGPT, DeepSeek, Gemini) and the corresponding AI-generated responses. Source and target language selections for real-time and offline translation features.
- Customer Support Data: Your email address and any information you provide when contacting us for support.
B. Information We Collect Automatically
- Usage Data: IP address, device type and model, operating system, app version, features accessed, and interaction metrics (e.g., session duration, clicks).
- Subscription & Payment Data: Subscription plan, purchase date, renewal status, and transaction ID. Payment card details are handled exclusively by our third-party payment processors and are never stored by us.
C. Cookies and Tracking Technologies
We use cookies and similar tracking technologies on our website. For full details, including how to manage your preferences, please refer to our Cookie Policy.
2. How We Use Your Personal Data
We process your personal data only for the purposes described below, each supported by an appropriate legal basis:
| Purpose of Processing | Legal Basis |
|---|
| Provide AI transcription, summarization, translation, and LLM conversation services | Performance of contract |
| Manage your account and subscription | Performance of contract |
| Improve app performance and fix technical issues | Legitimate interest |
| Send service notifications and product updates | Legitimate interest / Consent (where required by law) |
| Send marketing communications | Consent (you may opt out at any time) |
| Respond to customer support requests | Performance of contract |
| Detect and prevent fraud and security incidents | Legal obligation / Legitimate interest |
| Comply with applicable legal obligations | Legal obligation |
Important — Audio File Handling: When you use our AI Processing feature, your audio file is uploaded to our secure cloud servers solely for transcription and summarization. Once processing is complete, the original audio file is automatically and permanently deleted. We will never use your audio recordings or transcripts to train our AI models unless you have explicitly opted in to do so. When you use AI conversation features powered by third-party large language models (OpenAI ChatGPT, DeepSeek, or Google Gemini), your text inputs are transmitted to the respective provider and processed under their privacy policies. Offline translation is performed entirely on-device and no translation data is sent to external servers.
3. Data Retention and Security
Retention
We retain your personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law. When you delete your account, all associated personal data will be deleted or anonymized, except where continued retention is required by law.
Security Measures
We have implemented appropriate technical and organizational measures to protect your personal data, including encryption in transit and at rest, access controls, and regular security reviews.
You are responsible for maintaining the confidentiality of your account credentials. If you believe your account has been compromised, contact us immediately at app@getteks.co.
Please note: No method of transmission over the Internet is completely secure. While we take all reasonable steps to protect your data, we cannot guarantee the absolute security of information transmitted to us. Any such transmission is at your own risk.
4. How We Disclose Your Personal Data
We do not sell your personal data. We may share it only in the following limited circumstances:
- Service Providers: Trusted third parties that help us deliver the Services, including cloud hosting providers, AI processing partners, customer support platforms, and payment processors. These parties are contractually bound to protect your data.
- Corporate Affiliates: Companies within our corporate group, for internal business operations, subject to the terms of this Policy.
- Legal Authorities: When required by law, court order, or regulatory requirement, or where necessary to protect our legal rights or prevent harm.
- Business Transfers: In connection with a merger, acquisition, or sale of assets. We will notify you before your data becomes subject to a materially different privacy policy.
In all cases of disclosure, we implement contractual safeguards to ensure your data receives at least the same level of protection as required under applicable law.
5. International Data Transfers and Storage
5.1 Cloud Infrastructure (Microsoft Azure)
We use Microsoft Azure as our primary cloud service provider. Your data may be stored and processed on Azure servers located in the United States and/or the European Union, depending on your region.
For users in the EEA or United Kingdom, we default to Azure's EU data centers. Ancillary operations may involve the United States, in which case we rely on EU Standard Contractual Clauses (SCCs) and other approved safeguards.
All data is encrypted in transit and at rest. Azure compliance details: https://aka.ms/AzureCompliance.
5.2 Third-Party SDKs and APIs
Our App integrates the following third-party components:
A. UI Libraries (No Data Collection — On-device only)
| SDK | Function |
|---|
| SnapKit | Auto-layout UI constraints |
| IQKeyboardManagerSwift | Keyboard behavior management |
| MJRefresh | Pull-to-refresh UI |
| BRPickerView | Data picker UI |
| SVProgressHUD | Loading indicator |
B. Network and Data Processing
| SDK | Purpose | Data Collected | Processing Location |
|---|
| Alamofire | HTTP networking | IP address; encrypted payloads | Device → our servers |
| SwiftyJSON | JSON parsing | None (local only) | On-device |
| SQLite.swift | Local database | User data stored locally | On-device |
| AttributedString | Text attribute handling | None (local only) | On-device |
C. Voice, Video, and AI/ML Services
| SDK | Purpose | Data Collected | Processing Location |
|---|
| Microsoft Cognitive Services | Speech-to-text transcription | Audio recordings; voice data | Azure (US/EU) |
| Google ML Kit / Translate | On-device text translation | None — no data sent to Google | On-device |
| Google WebRTC | Real-time audio/video | Audio/video streams; IP addresses | Peer-to-peer / relay servers |
| OpenAI (ChatGPT) | AI-powered conversation (LLM) | Text inputs you submit to chat; AI responses | OpenAI servers (USA); see openai.com/privacy |
| DeepSeek | AI-powered conversation (LLM) | Text inputs you submit to chat; AI responses | DeepSeek servers; see deepseek.com/privacy |
| Google Gemini | AI-powered conversation (LLM) | Text inputs you submit to chat; AI responses | Google servers (USA/EU); see policies.google.com/privacy |
Third-Party Privacy Links: Microsoft Cognitive Services: Audio deleted post-transcription. https://aka.ms/privacy
Google ML Kit: All translation is on-device; Google receives no data. https://developers.google.com/ml-kit/terms
Google WebRTC: IP may be visible to participants; streams encrypted. https://webrtc.org/security/
OpenAI (ChatGPT): Your text inputs are processed by OpenAI. See: openai.com/privacy
DeepSeek: Your text inputs are processed by DeepSeek. See: deepseek.com/privacy
Google Gemini: Your text inputs are processed by Google. See: policies.google.com/privacy
5.3 Legal Basis for International Transfers
- Standard Contractual Clauses (SCCs): Approved by the European Commission for EEA transfers.
- UK International Data Transfer Agreement (IDTA): For transfers involving UK data subjects.
We have conducted Transfer Impact Assessments (TIAs) and implemented supplementary technical measures where required.
6. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights:
- Right of Access: Request a copy of the personal data we hold about you.
- Right of Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data, subject to legal exceptions.
- Right to Data Portability: Receive your data in a structured, machine-readable format.
- Right to Withdraw Consent: Withdraw consent at any time without affecting the lawfulness of prior processing.
- Right to Object: Object to processing based on legitimate interests.
- Right to Restrict Processing: Request that we limit how we use your data in certain circumstances.
- Right to Lodge a Complaint: File a complaint with your local data protection supervisory authority.
To exercise any of these rights, contact us at app@getteks.co. We may need to verify your identity before processing your request.
7. Children and Minors
Our Services are intended for users aged 16 years or older. We do not knowingly collect personal data from individuals under 16. If you believe a minor has provided us with personal data, contact us at app@getteks.co and we will promptly delete it.
8. Notice to California Residents (CPRA)
If you reside in California, the California Privacy Rights Act (CPRA) provides you with additional rights:
- Right to Know: Request disclosure of categories and specific pieces of personal data collected, disclosed, or shared in the preceding 12 months.
- Right to Delete: Request deletion of your personal data, subject to limited exceptions.
- Right to Correct: Request correction of inaccurate personal data.
- Right to Opt Out of "Sharing": We engage in cross-context behavioral advertising. You may opt out via the "Do Not Sell or Share My Personal Information" link on our website, or by enabling Global Privacy Control (GPC) in your browser.
- Right to Limit Use of Sensitive Personal Data: We use your password solely for authentication and do not use it for any other purpose subject to CPRA limitation rights.
- Right to Non-Discrimination: We will not penalize you for exercising your privacy rights.
Shine the Light: We do not disclose personal data to third parties for their own direct marketing purposes.
Financial Incentives: We may offer incentives (e.g., bonus AI processing credits) in exchange for voluntarily signing up for marketing communications. Participation is optional and you may withdraw at any time.
To submit a California privacy request: app@getteks.co
9. EU Representative (GDPR Article 27)
If you are located in the EU and we are required to appoint an EU representative, current contact details can be obtained by writing to: app@getteks.co.
Compliance Note: Given that our Services process audio data, we are actively evaluating our obligations under GDPR Article 27 regarding the appointment of an EU-based representative.
10. Contact Us
For questions, concerns, or to exercise your privacy rights:
| Email | app@getteks.co |
|---|
| Company | Getteks Innovation Inc. |
|---|
| Mailing Address | 25625 Birchleaf Ct, Valencia, CA 91381 |
|---|
11. Changes to This Policy
We may revise this Policy from time to time. If we make material changes, we will notify you through the App or by email. The "Effective Date" at the top of this Policy reflects the most recent revision. Your continued use of the Services constitutes acceptance of the updated Policy.